Our booking & cancellation policy
We want you to book with complete confidence. Life is unpredictable — that's why our policy is designed to be fair, transparent and flexible, especially for guests travelling from the UK and Europe.
Book freely
Full refunds available when you cancel well in advance.
Rebook easily
Credits never expire — use them on any future experience.
Always reachable
We respond to cancellation requests within 24 hours.
🌍 Tip for international travellers: we strongly recommend taking out comprehensive travel insurance before your trip. Most UK and EU policies cover tour cancellations — protecting you in circumstances beyond our refund windows.
Day Tours
Standard
| 30+ days | 100% refund |
| 15–29 days | 75% refund / 100% credit |
| 7–14 days | 50% refund / 75% credit |
| 3–6 days | 25% refund / 50% credit |
| 0–2 days | No refund |
Multi-day Tours
Packages
| 60+ days | 100% refund / change |
| 30–59 days | 75% refund / 100% credit |
| 14–29 days | 50% refund / 75% credit |
| 7–13 days | 25% refund / 50% credit |
| Under 7 days | No refund |
Private Groups
8+ guests
| 45+ days | 100% refund |
| 21–44 days | 75% refund |
| 14–20 days | 50% refund |
| 7–13 days | 25% refund |
| Under 7 days | No refund |
Cooking Classes
All sizes
| 7+ days | 100% refund |
| 3–6 days | 75% refund |
| 48–72 hrs | 50% refund |
| Under 48 hrs | No refund |
General terms
- All cancellations must be submitted in writing via email to bookings@closertoafrica.co.za. The cancellation is effective from the date and time your email is received.
- Refunds are processed within 5–10 business days to the original payment method. Processing times may vary by bank or payment provider.
- Date changes (rebookings) are free once per booking when requested at least 14 days in advance for standard tours, and 30 days for packages and group events. Subsequent date changes are subject to a small administration fee.
- If Closer to Africa cancels your tour due to weather, safety concerns or circumstances beyond our control, you are entitled to a full refund or a complimentary reschedule — your choice.
- Partial refunds for unused portions of multi-day tours are not available once a tour has commenced.
- Non-refundable deposits, where stated at booking, are excluded from the refund percentages above.
- These terms apply to direct bookings with Closer to Africa. Bookings made through third-party agents or OTAs are subject to those platforms' own cancellation policies.